Hours: Full time
Salary: Competitive, dependent on experience
Operations Management
- Manage daily business operations and coordinate cross‑departmental processes to drive productivity and efficiency
- Oversee resource planning, project scheduling, and performance reporting
- Identify and implement process improvements to optimise workflows and reduce costs.
- Support financial planning, budgeting, and forecasting in collaboration with senior management
- Ensure compliance with organisational policies, health & safety, and relevant UK legislation
Account Management
- Serve as the main point of contact for key clients, ensuring their objectives are met with excellence
- Develop strong relationships by understanding client needs and aligning them with company capabilities
- Prepare proposals, quotes, and contracts; manage renewals and upselling opportunities.
- Monitor project progress, resolve issues promptly, and communicate updates clearly
- Analyse client performance data to identify trends, opportunities, and areas for improvement
Personal Attributes
- Detail‑oriented and results‑driven
- Positive, collaborative approach with a can‑do attitude – this person will be working in a growing business and need to be happy to roll up their sleeves where needed and get involved
- Strong problem‑solving and decision‑making ability
- Thrives in a dynamic environment and embraces change
Benefits
- Competitive salary
- Pension contribution
- 28 days annual leave (includes bank holidays), holiday increment after 2 years service and your birthday off!
- Ongoing training and career development opportunities
Desired Skills
- Proven experience (3+ years) in operations management, account management or a similar client‑focused role
- Strong organisational and analytical skills, with the ability to prioritise multiple projects
- Excellent written and verbal communication; confident presenting to internal and external stakeholders
- Commercial acumen and a track record of improving operational performance or client retention
- Comfortable working with project management tools (e.g. Salesforce, Halo PSA, Uptick)
