IT Technician

Hours: 37.5

Salary: Dependent on experience

Job Title: IT Technician
Location: Unit 209, Spitfire Crescent, Dumfries, DG1 3PH
Employment Type: Full-Time, Contract, or Permanent
Holiday Entitlement: 28 days

Role Purpose

As an IT Technician at Corona IT Solutions, you will be at the forefront of supporting a rapidly growing, UK-wide client base. You will provide first-rate help desk support, manage hardware lifecycle processes, and utilize state-of-the-art support tools, including modern RMM solutions, to ensure our systems run smoothly. This is a hands-on role in a forward-thinking company that leverages the latest tech and is continually exploring how AI can enhance our operations.

Key Accountabilities

• Help Desk Support: Deliver prompt and professional phone support, ensuring technical issues are swiftly resolved.
• Hardware Management: Assist with the procurement, inventory management, and disposal of IT hardware.
• VIP/Executive Support: Provide dedicated IT support for executive staff, ensuring seamless operations.
• Process Support: Contribute to the development and management of standard procedures to optimize IT operations.
• Team Collaboration: Cross-train and offer guidance to fellow technicians, fostering a culture of continuous learning.
• Vendor Coordination: Collaborate with vendors on installations, upgrades, and preventive maintenance using advanced RMM tools.

Knowledge, Skills & Experience

• Technical Support: Proven experience in IT Help Desk support.
• Operating Systems: Expertise in Windows 11; familiarity with Office365 is essential.
• Mobile Support: Experience supporting both Android and iOS devices.
• Hardware Proficiency: Strong skills in troubleshooting desktops, laptops, and printers.
• Networking: Solid understanding of general networking and wireless environments.
• Remote Tools: Proficiency with remote monitoring and management (RMM) tools.
• Communication: Excellent interpersonal and telephone support skills with a strong customer service focus.
• Documentation: Ability to maintain accurate records and contribute to a shared knowledge base.

Culture & Benefits

• Dynamic Growth: Join a rapidly expanding company with clients across the UK.
• Innovative Environment: Work with the latest technologies and be part of a team passionate about exploring AI-driven solutions.
• Supportive Team: Enjoy a friendly and collaborative work environment where the tech team organizes monthly game nights.
• Office Perks: Benefit from a fully stocked fridge with a variety of drinks, along with free tea and coffee.
• Career Progression: As the company grows, ample opportunities for advancement will arise. We actively support professional development through training courses.
• Mobility: While company vehicles are available, candidates should ideally be driven and prepared to use their own car when necessary.

Application Process

If you’re excited about joining our innovative team and making a real impact, please send your CV and cover letter to:
Email: andy@corona-it.co.uk