IT is hugely important to the running of any business: it helps businesses (of any size) run effectively and remain competitive in an ever-changing market. Therefore, keeping technology running smoothly is a critical task which supports the rest of the business; while some businesses run their IT in-house, others find it more cost- and time-effective to outsource the running of the IT systems elsewhere. This is called Managed IT services.
Managed IT services can vary widely, from cyber-security, to backup recovery, cloud computing and comprehensive management. Businesses typically outsource their IT management when they don’t have the resources to run their own IT department, making managed IT services ideal for small and medium sized businesses. Different managed IT service providers provide different things, however, so it is useful to be aware of what kinds of services are available.
- Managed Networks and Infrastructure
This is generally where a Managed IT service will undertake the entirety of the network tasks for a business. This could include establishing LANs (Local Area Network), WAPs (Wireless Application Protocol), and other connections for the business. Sometimes, this also includes backup and storage solutions. - Managed Security
This is a large umbrella-term for most or all of a business’ security needs. Protecting from cyber attacks, installing anti-malware solutions, and updating security systems proactively helps business run without worrying about security issues that might delay business operations. - Managed Print Services
Managed print services concern remote assistance with data and file infrastructure. It is often best for businesses with more complex file management and administrative needs. - Managed Cloud Infrastructure
Cloud infrastructure management handles computing needs, storage, network and IT. Some providers are also able to provide app support and virtualisation, depending on the needs of the business. - Managed Software as a Service (SaaS)
This is where providers offer a software platform, typically via subscription, for businesses such as Microsoft365. Where providers are able to provide subscription services for multiple clients, they’re often able to shop around and ask for more competitive prices from suppliers. - Managed Wireless and Mobile Computing
When a managed provider offers managed wireless and mobile computing, it often pertains to implementing and supporting wireless connections. This is often useful for newly-established small businesses that don’t have the resources to set up their technology or wireless solutions independently. Alternatively, organisations can use this to support and run their pre-established internal networks. - Managed Communication Services
Helps businesses with their communication infrastructure, including VoIP (Voice over Internet Protocol), data, messaging software, and video. In some cases, although this is less common, a Managed Communication Services provider can also serve as a third-party call centre for business with large volumes of phone communications. - Data Analytics
Managed data analytics support businesses with monitoring their data management, using business-specific intelligence to look at trends that inform the operation of the company in question. Using these tools, managed data analytics can create roadmaps for increased efficiency and performance. - Cloud-based Managed Services
In addition to traditional managed services, many businesses are turning to cloud-based services, due to the increased adoption of cloud technology across the business world.Cloud managed services offer remote assistance in multiple areas such IT troubleshooting, network building, proactive support, and data monitoring. The flexibility offered by cloud based services allows for businesses to augment their staff and infrastructure in areas which are in need, while reacting in shorter spaces of time to any issues which may arise.
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